//
you're reading...
Referensi

Total Quality Management

Total Quality Management. Total Quality Management is a term first coined by the U.S. Naval Air Systems Command to describe its Japanese-style management approach to quality improvement. Since then TQM has taken on many meanings, but at its core it’s a management approach to long-term success through customer satisfaction.

In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work.

The methods for implementing this approach come from the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa and Joseph M. Juran.

A core concept in implementing TQM is Deming’s 14 points, a set of management practices to help companies increase their quality and productivity:

1. Create constancy of purpose for improving products and services.
2. Adopt the new philosophy.
3. Cease dependence on inspection to achieve quality.
4. End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier.
5. Improve constantly and forever every process for planning, production and service.
6. Institute training on the job.
7. Adopt and institute leadership.
8. Drive out fear.
9. Break down barriers between staff areas.
10. Eliminate slogans, exhortations and targets for the workforce.
11. Eliminate numerical quotas for the workforce and numerical goals for management.
12. Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
13. Institute a vigorous program of education and self-improvement for everyone.
14. Put everybody in the company to work accomplishing the transformation.

The term “Total Quality Management” has lost favor in the United States in recent years: “Quality management” is commonly substituted. “Total Quality Management,” however, is still used extensively in Europe.
Source: http://www.asq.org/learn-about-quality/total-quality-management/overview/overview.html

About cokroaminoto

Lahir di Pekalongan, 29 Nopember 1966. Berkeluarga, dengan 2 anak. Sejak SD hingga SLTA Kejuruan lulus di Pekalongan. Menjalani ikatan dinas dari Departemen Kesehatan sejak 1987 di Kebumen. Pada tahun 1996 menyelesaikan program sarjana FISIP, dan pada tahun 2001 lulus program pasca sarjana Manajemen Kesehatan di UGM Yogyakarta. Sejak itu, mulai tertarik pada wilayah kajian pengembangan kinerja (Walah, sok ilmiah..). Bukan apa-apa, karena dalam dunia kerja, apa lagi kerja di kantoran, persoalan kinerja menjadi biang keladi dan akar permasalahan utama. Bagaimana tidak, maju-mundurnya sebuah kantor, organisasi, bahkan dari sistem pemerintahan tergantung dari sini. Trus, dari mana harus mulai, faktor apa saja yang mempengaruhi, kendala apa saja yang biasa menghambat pengembangannya. Apa kita bisa memperbaikinya? Hal-hal inilah kemudian yang menjadi motivasi saya untuk membuat blog ini. Eh syukur menjadi tempat berbagi pendapat dan pengalaman. Amin

Discussion

No comments yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Selamat Datang. Anda adalah pengunjung ke:

  • 528,512

Temui Saya

Di Blogspot. Temui saya Cokroaminoto, untuk berdiskusi masalah Perencanaan Kesehatan untuk membangun kinerja staff, atau bagaimana Menulis Proposal dan Laporan Penelitian untuk kertas kerja (working-paper), Karya Tulis Ilmiah (KTI), Skripsi, Thesis atau sejenisnya atau tertarik untuk melihat dari dekat keragaman budaya Nusantara. Atau membaca koleksi file atau download materi kuliah saya.

Di blogetery.com, anda dapat menemukan juga blog saya, tulisan isteri dan anak saya. Terima kasih.

%d bloggers like this: